All our items are genuine products directly from their manufacturers or from their distributors. At Vapor Seller, our customers are served with the at most respect and courtesy. Your satisfaction is our priority. If you have any issues with any of the products we sell, we guarantee a satisfactory resolution to your problems within our policies. Please read our return policy for details. If you buy an item with warranty and if the manufacturer refuses a replacement or service for your product, we guarantee a replacement for you. Simply contact us with details of your communication with the manufacturer and we will replace the product ourselves. If you do not receive your item due to a lost package, we will ship you another item right away. We pledge to the best customer service possible.